By using our services, you agree to be bound by these terms and conditions.
- The order form for home pickup and bill should be preserved and presented at the time of delivery.
- Always provide full address, mobile number and email address to receive bill copies, order updates and payment links on SMS, WhatsApp and email.
- Any claims for finished or delivered article must be reported within 24 hours of delivery along with the original bill and booking number. No claims will be entertained thereafter.
- Any discrepancy in the count of articles should be brought to the notice of the executive at the time of delivery.
- In case of home pickup and delivery the customer must count the garments in front of our Executive and check the count mentioned on the Order Form before the executive leaves your house. While taking home delivery customer must count the articles in front of the executive, Clean Press will not be responsible or liable for any claims made later.
- For home pickups the bills are made at the Central Processing unit within 48 hours of the collection of articles. Garments shall be inspected by our team at the plant, colours, brands, damages, defects, stains shall me mentioned on the bill at the time of billing. Upon receiving the bill by SMS, WhatsApp and SMS the customer must check for all article description, defects and stains Clean Press shall not be liable and any claims made upon delivery.
- We will not be responsible for shrinkage, fastening of colours or any damage resulting from the laundry or dry-cleaning process.
- Clean Press will take utmost care of your article as per international methods and care; however does not guarantee the removal of all stains on all articles. In such a case, the customer shall be notified with a Sorry Note upon delivery.
- In case of loss or damage to article, Clean Press will reimburse the customer 6 times the service cost of that particular item.
- Luxury brands and designer wear articles tariff will be decided on case to case basis depending on the complexity of the article, the executive shall communicate the same to the customer at the time of receiving the article or after it is examined by the expert at the Central Processing Unit.
- All disputes will be subject to Mumbai Court jurisdiction only.
- Please note, Clean Press will not be held responsible or liable for any articles or orders not collected within 30 days of the bill date. A keep-safe charge of Rs 10 per article per day will be charged post 30 days from the delivery date.
- Clean Press will make every effort to deliver the article within the delivery schedule date and time mentioned on the bill, however we cannot be held responsible for delay by unforeseen incidents, Force Majeure which is beyond our control. In some case articles with heavy stains will require additional time, customer shall be intimated in case of such delays. Customer will not be entitled to any compensation or reduction in charges for any such delays.
- All minor or major tailoring will be at a cost and shall be billed to customer with prior intimation and approval.
- Clean Press shall provide the next available pick up / delivery time slot basis of factors like Location / load factor / distance /time taken to reach destination etc.
- Clean Press delivery agents carry a Clean Press ID card and shall provide an original Clean Press Receipt (paper or digital) at your doorstep. Any garments handed over to other person without the verification of the above will not be the liability of Clean Press.
- Clean Press is not responsible for loss of or damage to any personal or non-cleanable articles left in the clothing or bags such as money, jewellery, or other personal belongings.